89bd5 Privacy Policy: Your Data, Your Rights

Data We Collect

When you register an account with 89bd5, interact with our platform, or contact our support team, we collect certain categories of personal data. The categories of data we collect, and the circumstances in which we collect them, are described in full below.

Account Registration Data

When you create a 89bd5 account, we ask you to provide the following information:

• Full legal name — as it appears on your government-issued identity document.
• Date of birth — to verify that you meet the 18+ age requirement.
• Residential address — including district, city (e.g., Dhaka, Chittagong, Sylhet, Khulna), and postal code.
• Email address — used for account communications and security notifications.
• Mobile phone number — used for account verification and, where applicable, two-factor authentication.
• Preferred currency — Bangladeshi Taka (BDT) for all 89bd5 transactions.

Identity Verification (KYC) Data

To comply with our Know Your Customer obligations, we may request copies of the following documents at account verification stage or before processing withdrawals:

• National Identity Card (NID) issued by the Bangladesh Election Commission.
• Valid passport issued by the Government of Bangladesh.
• Proof of residential address (recent utility bill or bank statement not older than three months).
• Proof of payment method (e.g., a screenshot of your bKash or Nagad account showing your registered mobile number).

Financial Transaction Data

When you make a deposit or request a withdrawal, 89bd5 records transactional data including: the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or bank transfer), the transaction amount in BDT, the date and time of the transaction, and the transaction reference number. We do not store full card numbers or mobile banking PINs — payment processing is handled by our certified payment partners using their own secure environments.

Usage and Behavioural Data

While you use the 89bd5 platform, we automatically collect certain technical and behavioural data, including: your IP address, device type, operating system, browser type and version, pages visited, games played, bet history, session duration, and clickstream data. This data is used to improve platform performance, detect fraud, and personalise your experience where permitted.

Communications Data

If you contact 89bd5 customer support via email or live chat, we retain records of those communications in order to handle your query, maintain service quality, and resolve any disputes that may arise. Support communications are retained for a period of three years from the date of the interaction.

How We Use Your Data

89bd5 processes your personal data only for specific, legitimate purposes. The table below sets out the primary purposes for which we use each category of data collected, along with the legal basis that justifies each use.

Purpose	Data Categories Used	Legal Basis
Account creation and management	Registration data, KYC documents	Contract performance
Age and identity verification (18+ compliance)	Date of birth, NID / passport	Legal obligation
Processing deposits and withdrawals	Financial transaction data, payment method details	Contract performance
Fraud detection and prevention	Usage data, IP address, transaction data	Legitimate interest
Customer support and dispute resolution	Communications data, account data	Contract performance / Legitimate interest
Platform improvement and analytics	Usage and behavioural data (aggregated)	Legitimate interest
Responsible gaming monitoring	Betting history, session data, financial data	Legal obligation / Legitimate interest
Sending account and security notifications	Email address, mobile number	Contract performance
Sending promotional communications (opt-in only)	Email address, betting preferences	Consent

89bd5 will not use your personal data for any purpose that is incompatible with those listed above without first obtaining your explicit consent. Where we rely on consent as our legal basis, you may withdraw that consent at any time by contacting [email protected] or updating your communication preferences from within your account settings.

Marketing Communications

If you have opted in to receive promotional communications from 89bd5, we may send you information about new games, upcoming cricket events (BPL, IPL, T20 World Cup), special bonus offers, and seasonal promotions (such as Eid or Pohela Boishakh specials) by email or SMS. You may opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting [email protected]. Opting out of marketing does not affect your receipt of transactional or account security communications.

Data Sharing & Third Parties

89bd5 does not sell or rent your personal data to any third party. However, in order to deliver the 89bd5 service to you, we work with a limited number of carefully selected third-party service providers who may process your data on our behalf. All such providers are contractually obligated to handle your data securely and to use it only for the purposes we specify.

Categories of Third-Party Recipients

• Payment processors: bKash, Nagad, Rocket, Upay, and international card processing partners (Visa, Mastercard) process your payment data to facilitate deposits and withdrawals. Each provider operates under its own privacy and security framework, which you are encouraged to review.
• Game software providers: Certified third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operate the games available on 89bd5. These providers may process technical session data (e.g., game round IDs, bet values) in order to operate their game engines. They do not receive your identity or financial data beyond what is necessary for game operation.
• Identity verification partners: Third-party KYC and identity verification services may process a copy of your identity document and facial verification data for the sole purpose of confirming your identity and age in compliance with 89bd5's verification obligations.
• IT infrastructure and hosting providers: 89bd5's platform is hosted on secure, enterprise-grade server infrastructure. Hosting partners may have limited, access-controlled exposure to data stored on those servers. All hosting agreements include strict data processing terms.
• Legal and regulatory authorities: 89bd5 may disclose personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, court order, or in connection with the prevention of fraud, money laundering, or other criminal activity.

Cookies & Tracking Technologies

89bd5 uses cookies and similar technologies (such as web beacons and local storage) on its website to ensure the platform functions correctly and to improve your experience as a player. This section explains what cookies are, which types 89bd5 uses, and how you can manage your cookie preferences.

What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They allow the website to recognise your device and remember certain information about your visit, such as your login session or display preferences. Cookies are not executable programs and cannot access other files on your device.

Types of Cookies Used by 89bd5

Cookie Type	Purpose	Duration
Essential / Session Cookies	Keep you logged in to your 89bd5 account during a session and maintain platform functionality. These cannot be disabled without affecting core platform features.	Session (deleted on browser close)
Preference Cookies	Remember your display preferences and language settings across visits.	Up to 12 months
Analytics Cookies	Collect anonymised data about how players use the 89bd5 platform in aggregate (pages visited, time on page, error rates). Used to improve platform performance. No individual user is identified.	Up to 24 months
Security Cookies	Help detect and prevent fraudulent activity, automated bot access, and unauthorised account access attempts.	Session to 30 days

Managing Your Cookie Preferences

You can control and delete cookies through your browser settings at any time. Please note that disabling essential cookies will prevent you from logging in to your 89bd5 account and using core platform features. All major browsers (Chrome, Firefox, Safari, Edge, and mobile equivalents commonly used in Bangladesh) provide options to manage cookies under their privacy or settings menus. Refer to your browser's help documentation for specific instructions.

Data Security Measures

89bd5 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. While no digital platform can guarantee absolute security, the measures deployed by 89bd5 reflect industry best practice for online gaming and financial services platforms.

Technical Security Controls

• 256-bit SSL/TLS encryption: All data transmitted between your device and the 89bd5 servers is encrypted using 256-bit Secure Sockets Layer (SSL) technology. This applies to login, account registration, deposits, withdrawals, and all other platform interactions.
• Encrypted data storage: Sensitive personal data fields (including identity document data and KYC records) are encrypted at rest using industry-standard encryption algorithms.
• Two-factor authentication (2FA): Players are encouraged to enable 2FA on their 89bd5 accounts. When enabled, a one-time code is sent to your registered mobile number each time you log in from an unrecognised device.
• Firewalls and intrusion detection: 89bd5's server infrastructure is protected by enterprise-grade firewalls and continuous intrusion detection and prevention systems.
• Regular security audits: 89bd5 commissions periodic independent security assessments of its platform infrastructure to identify and remediate vulnerabilities.

Organisational Security Controls

• Access to personal data is restricted on a strict need-to-know basis. Only employees and contractors whose roles require access to player data are granted access, and all such access is logged.
• All 89bd5 personnel with access to player data are subject to confidentiality obligations and receive regular training on data protection responsibilities.
• In the event of a data security incident that may affect your personal data, 89bd5 will notify affected players promptly and provide guidance on protective steps you can take.

Data Retention Policy

89bd5 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply to the main categories of data held by 89bd5:

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years after closure	Legal obligation / dispute resolution
KYC and identity documents	Duration of account + 5 years after closure	Anti-money laundering compliance
Financial transaction records	7 years from transaction date	Financial record-keeping obligations
Betting and gaming history	Duration of account + 3 years after closure	Responsible gaming monitoring / disputes
Customer support communications	3 years from date of interaction	Service quality / dispute resolution
Analytics and usage data (aggregated)	24 months on a rolling basis	Platform improvement
Marketing consent records	Until consent is withdrawn + 2 years	Proof of consent

When a retention period expires, the relevant personal data is securely deleted from 89bd5's systems or, where deletion is not technically possible (for example, data stored in encrypted backup archives), it is rendered inaccessible and scheduled for deletion at the next available opportunity. In some cases, data may be anonymised rather than deleted, in which case it can no longer be linked back to you as an individual and ceases to be personal data for the purposes of this Policy.

Your Privacy Rights

As a player on 89bd5, you have a number of rights in relation to the personal data we hold about you. 89bd5 is committed to honouring these rights and will respond to all valid requests within 30 calendar days of receipt. To exercise any of the rights described below, please contact us at [email protected] with the subject line "Privacy Rights Request" and include your registered account username and email address for verification purposes.

Right of Access

You have the right to request a copy of the personal data that 89bd5 holds about you, along with information about how that data is processed. 89bd5 will provide this information in a structured, readable format at no charge, subject to identity verification.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Where possible, you can update certain account details (such as your email address or phone number) directly from within your 89bd5 account settings. For corrections to identity-verified data (such as your legal name or date of birth), you will need to contact support and provide supporting documentation.

Right to Erasure

You have the right to request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, or where you have withdrawn consent and there is no other legal basis for continued processing. Please note that 89bd5 may be required by law to retain certain data (such as financial transaction records) for defined periods even after an account closure request; in such cases we will inform you of the data categories that must be retained and the applicable retention period.

Right to Restrict Processing

You may request that 89bd5 restricts the processing of your personal data in certain circumstances — for example, while a dispute about data accuracy is being resolved, or where you have objected to processing based on legitimate interest and that objection is being considered.

Right to Data Portability

Where processing is based on your consent or on contract performance, and is carried out by automated means, you have the right to receive the personal data you provided to 89bd5 in a structured, commonly used, machine-readable format (such as CSV), and to transmit it to another data controller where technically feasible.

Right to Object

You have the right to object at any time to the processing of your personal data where that processing is based on 89bd5's legitimate interests. You also have the right to object to the use of your data for direct marketing purposes at any time, without providing any justification. To opt out of marketing communications, contact [email protected] or use the unsubscribe mechanism in any marketing email.

Policy Updates & Contact

89bd5 reviews and updates this Privacy Policy periodically to reflect changes in our data practices, changes in applicable law, or improvements to our platform. The "Last Updated" date at the top of this page is revised each time a material change is made to the Policy.

Notification of Changes

When 89bd5 makes material changes to this Privacy Policy — for example, changes that affect how we use your data or that expand the categories of third parties with whom your data may be shared — we will notify registered players by email to their registered email address and/or by posting a prominent notice on the 89bd5 platform for a minimum of 14 days before the changes take effect. Continued use of the 89bd5 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

Contact & Privacy Enquiries

If you have any questions about this Privacy Policy, about how 89bd5 processes your personal data, or if you wish to exercise any of your privacy rights, please contact the 89bd5 privacy team using the following details:

• Email: [email protected] (subject line: "Privacy Policy Enquiry")
• Response time: Within 2 business days for general enquiries; within 30 calendar days for formal privacy rights requests.
• Support hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6).

This Privacy Policy applies exclusively to the 89bd5 platform at 89bd5.app. It does not extend to any third-party websites, payment provider platforms, or game software provider websites that may be linked to or operated in connection with 89bd5. 89bd5 encourages you to review the privacy policies of any third-party services you use in connection with your 89bd5 account.